Project Overview
Freight enquiries classified, routed and acknowledged automatically instead of by hand.
Around eighty enquiries a day arrived across email, web form and WhatsApp, and were sorted manually. Response time averaged most of a working day and enquiries were being missed.
We consolidated the channels, classified each enquiry by lane and cargo type, routed it to the right desk, and sent an immediate acknowledgement with a reference number.
The Challenge & The Solution
Three unconnected inboxes, no shared record of what had been answered, and no way to measure response time.
A single intake queue with automatic classification and routing, templated acknowledgements, and a dashboard showing age and owner for every open enquiry.
Outcome
Acknowledgement is now immediate and nothing sits unowned; response time is a number the team can see.
Related Projects
Corporate Website for a Chennai Manufacturer
Booking Platform for a Hospitality Group
What Clients Say
6,000+ clients served since 2003
“The store finally matches what is on our shelves. Stock stopped being an argument between the website and the counter.”
“Enquiries used to sit unanswered for most of a day. Now every one is acknowledged immediately and nobody has to sort the inbox by hand.”
“Scope was written down, progress was visible every week, and the handover meant our own team could edit the site afterwards.”
“We stopped paying for clicks from the wrong city and started measuring booked site visits. That changed how we budget.”
“Direct bookings now cover a real share of our reservations, which means commission we are no longer paying.”
“Candidates actually finish the application now, and most of them do it on a phone.”